About

About Personal Care Providers

Personal care providers are an integral part of a health care team, providing hands on care to individuals in different work settings including hospitals, long-term care homes, retirement homes, individuals homes and in the community.

Personal care providers are mostly unregulated workers known by over 60 different job titles across Canada including personal support workers, continuing care assistants, health care aides, and resident care workers.

National Occupational Standard for Personal Care Providers Steering Committee

With the development of the NOS completed, there is a need for collaboration with national stakeholders. These stakeholders have been brought together to form the NOS Steering Committee. Individuals on the Steering Committee have varying backgrounds including experience as educators, employers, personal care providers, policy makers, and researchers. 

This group is collaborating on the advancement of the personal care provider role in Canada and providing feedback to the stewards (CALTC) of the NOS on short- and long-term initiatives.

Learn more about the members below:

Jodi Hall

Jodi Hall

Chair of Steering Committee | Canadian Association for Long Term Care

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Jodi Hall

Jodi Hall

Chair of Steering Committee | Canadian Association for Long Term Care

Jodi Hall joined the Canadian Association of Long Term Care as the inaugural CEO in 2021. She previously served as the Executive Director of the New Brunswick Association of Nursing Homes from 2017-2021, where she led the Association through the provincial implementation of the InterRAI LTCF in all long-term care homes in the province and the development of a provincial Recruitment and Retention Strategy. Jodi began her career on the front lines of long-term care, working in the dietary department of a local long-term care home while in high school, and then returned to work as a nurse after training, before taking on a role as a Director of Education with the Association of New Brunswick Licensed Practical Nurses. Prior to her roles at the New Brunswick Association of Nursing Homes, Jodi also worked as an administrator of a long-term care home just outside of Fredericton, New Brunswick. Jodi holds a Certification as a Practical Nurse from New Brunswick Community College, a Bachelor’s Degree in Adult Education from the University of New Brunswick and a Master of Health Studies with a Leadership Major from Athabasca University.

Ivy Bourgeault

Ivy Bourgeault

Professor and Researcher

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Ivy Bourgeault

Ivy Bourgeault

Professor and Researcher

Ivy Lynn Bourgeault, PhD, is a Professor in the School of Sociological and Anthropological Studies at the University of Ottawa and the University Research Chair in Gender, Diversity and the Professions. She leads the Canadian Health Workforce Network, the Empowering Women Leaders in Health initiative and co-leads the Team Primary Care: Training for Transformation project. Dr. Bourgeault has garnered an international reputation for her research on the health workforce, particularly from a gender lens.

Andy Brown

Andy Brown

Canadian Association for Prior Learning Assessment and Professor

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Andy Brown

Andy Brown

Canadian Association for Prior Learning Assessment and Professor

Andy has taught for over 30 years in a variety of contexts. For the last 12 years he was a Pedagogical Counsellor at Champlain College-Saint Lambert in Montreal. He had the absolute pleasure and honour of working with a deeply caring and committed RPL (RAC) Team delivering an RPL service towards a college qualification (AEC) in Transport & Logistics (T&L). Andy was at his happiest supporting and guiding the students and content specialists of the T&L Team.
His research interests include RPL retention/progression, assessment and he believes that the RPL process can be a transformative experience and is a vehicle through which people can realize their own potential and professional goals. He is also convinced that the classroom is a place of flux, of professional challenge, of continued professional development, of meaningful relationships and ultimately a place of joy. Andy has been on CAPLA’s Board for a number of years, first as a member, then as Vice Chair. He was elected Chair in December 2020. He is excited to collaborate with the amazing Board to continue to meet CAPLA’s mission to its membership and the wider RPL community.

Laura Bulmer

Laura Bulmer

Professor

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Laura Bulmer

Laura Bulmer

Professor

Laura Bulmer is a registered nurse with experience providing care in the community and palliative settings. Her experience goes beyond providing hands on care, to educating personal support workers in Ontario for nearly 20 years. She currently teaches at St. Lawrence College in Kingston, ON where she also coordinates the Living Classroom Program. With extensive knowledge in the personal support workers, Laura is often tapped to share insights in this field and is a passionate advocate for unregulated personal support workers and the need for standardization.

Alyssa Buttineau

Alyssa Buttineau

Polytechnics Canada

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Alyssa Buttineau

Alyssa Buttineau

Polytechnics Canada

Alyssa’s work at Polytechnic’s Canada focuses on policy research, writing and advocacy related to diversity and inclusion, supporting lifelong learners, and innovation capacity through applied research. She holds a Juris Doctor degree specialized in Aboriginal and Indigenous law, Honours Bachelor of Arts and Sciences degree in Criminology, and a Bachelor of Arts degree in Political Science, all from Lakehead University.

Lara Croll

Lara Croll

BC Care Providers Association

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Lara Croll

Lara Croll

BC Care Providers Association

Lara Croll (she/they) is the Director of Policy, Partnerships, and Workforce Development at the BC Care Providers Association (BCCPA). With a Masters's degree in public policy from SFU and a bachelor’s in economics from UBC, they use their expertise to advocate for enhanced seniors care and living standards in British Columbia through strategic policy advice. They also lead initiatives for recruiting, retaining, and training healthcare workers in the continuing care and seniors living sector. Beyond their professional role, Lara is the board chair of Watari Counselling and Community Support Services, a non-profit serving Vancouver's Downtown Eastside. This reflects their dedication to community welfare. Lara's work embodies a commitment to improving the lives of older adults, promoting workforce growth, and making a positive impact on vulnerable communities.

Miranda Ferrier

Miranda Ferrier

Canadian Support Workers Association

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Miranda Ferrier

Miranda Ferrier

Canadian Support Workers Association

Miranda Ferrier was born in the Kitchener/Waterloo region and spent her childhood in Toronto.  Ferrier has worked internationally in both the US and Holland and returned to Canada in 2004.  In 2006 Miranda graduated from the Mohawk College, Hamilton Campus Personal Support Worker Program and began her life’s work in Ontario healthcare. Ferrier worked as a Personal Support Worker in Long Term Care, Home Care and Hospital settings until retiring from the field 8 years ago to dedicate her time fully to The Ontario Personal Support Workers Association and the Canadian Support Workers Association.

Nadine Henningsen

Nadine Henningsen

Canadian Home Care Association and Carers Canada

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Nadine Henningsen

Nadine Henningsen

Canadian Home Care Association and Carers Canada

Nadine Henningsen is the Chief Executive Officer of the Canadian Home Care Association and Carers Canada, a national non-profit dedicated to advancing integrated home and community-based care. With over 22 years in the field, she is recognized for her leadership, advocacy, and commitment to spreading and scaling innovation in the home care sector. Nadine plays a pivotal role in shaping home care policy, collaborating with federal government stakeholders, and serving as an expert witness at commissions. She is also involved in numerous advisory groups, including the Palliative Care Coalition of Canada and the National Dementia Strategy Ministerial Advisory Council. Internationally, she leads the International Alliance of Carer Organizations, which addresses caregiver issues across 15 countries. Furthermore, Nadine contributes to the Sanofi Specialty Care Co-Lab, focusing on global health challenges. For her outstanding efforts, she was awarded the Queen Elizabeth II Diamond Jubilee medal.

Jason Lee

Jason Lee

PEI Seniors Homes and Enhanced Living NB

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Jason Lee

Jason Lee

PEI Seniors Homes and Enhanced Living NB

Jason Lee is currently the CEO for PEI Seniors Homes and Enhanced Living NB after joining the company in 2015. He is a life-long entrepreneur with experience in for-profit and not-for-profit organizations, government affairs, advocacy, issues management, commercialization, finance, community development and immigration. He served as a committee member of the New Brunswick Special Care Home Association (NBSCHA) and currently as Vice Chair of the PEI Nursing Homes Association and as an executive member of the Canadian Association for Long-Term Care (CALTC). For eight years Jason operated Spry Consulting, a management consulting firm based in Prince Edward Island, serving eastern Canada. Jason holds an MBA in entrepreneurship and a Bachelor of Business Administration from the University of Prince Edward Island. He has also completed the 2iC program with the Wallace McCain Institute from the University of New Brunswick.

Doris Jeanne MacKinnon

Doris Jeanne MacKinnon

National Association of Career Colleges

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Doris Jeanne MacKinnon

Doris Jeanne MacKinnon

National Association of Career Colleges

Doris Jeanne MacKinnon is an education leader with over 15 years of experience in the public and private post-secondary sector, specializing in curriculum design, program development, teaching, and adult learning. She holds a Master’s degree in Education from Queen’s University, as well as a Masters and a Ph.D. in Canadian and Indigenous History from the University of Calgary. Her work in community-based research with educators and Indigenous peoples has led to the publication of numerous books and articles. Doris Jeanne brings extensive knowledge of both regulated career colleges and public post-secondary institutions from her tenure as Dean of Academics at a regulated career college in Alberta, as well as Coordinator of New Programming, Learning Designer and Educator in public post-secondary institutions. In her spare time, Doris Jeanne enjoys hiking, cycling, snowshoeing and other outdoor activities with her horses and dogs.

Lynn McNeely

Lynn McNeely

Canadian Institute for Health Information

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Lynn McNeely

Lynn McNeely

Canadian Institute for Health Information

Lynn McNeely is the Manager of Health Human Resources (HHR), Data Development at the Canadian Institute for Health Information (CIHI). She leads a team that aims to improve the HHR data foundation and infrastructure in the country to better support planning and policy needs. This includes improving HHR data standards and access by staying connected to priority information needs to drive decisions around what data is collected for pan-Canadian comparability and use. Lynn is a Registered Nurse by training where she pulls provider experience from her past clinical and case management practice in acute, ambulatory and community sectors.

Amanda Morrissey

Amanda Morrissey

Health Association of Nova Scotia

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Amanda Morrissey

Amanda Morrissey

Health Association of Nova Scotia

Since assuming the role of CCA RPL Coordinator, Amanda has supported the RPL Program through the COVID-19 pandemic, working collaboratively with key stakeholders to recognize and mitigate challenges, develop and enhance quality controls, and lead the transition to a learning management system for the RPL Program. She evolves the program based on statistics and feedback, supporting the Program to more than double in size (over 400 new registrants yearly). Amanda leads the RPL Program with passion, enthusiasm, and dedication to quality. Amanda was a seasoned Primary Care Paramedic prior to transitioning to the administration side to support the sector during the pandemic. Amanda is committed to life-long-learning and since taking on this role, has received her Foundations in Portfolio Development and Prior Learning Assessment and Recognition certificates and is currently completing her Certificate in Adult Education.

Anita Plunkett

Anita Plunkett

Ontario Association of Adult and Continuing Education School Board Administrators

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Anita Plunkett

Anita Plunkett

Ontario Association of Adult and Continuing Education School Board Administrators

Anita Plunkett is the PSW Program Lead and Quality Assurance Coordinator with CESBA, (The Ontario Association of Continuing Education, School Board Administrators), for the 26 school boards in Ontario that offer the PSW training. She is an RPN and has worked in LTC, community nursing as well as teaching in PSW programs for 12 years. She was honoured to represent the education sector as a member of the MLTC’s Staffing Study Advisory Group in 2020. When she isn’t advocating for and promoting all things PSW, she enjoys participating in community theatre and traversing her kayak along Ontario’s waterways.

Annj Risdale-Weddell

Annj Risdale-Weddell

Researcher, Health Workforce Specialist and Health Care Provider

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Annj Risdale-Weddell

Annj Risdale-Weddell

Researcher, Health Workforce Specialist and Health Care Provider

Annj Ridsdale-Weddell is the director of health workforce planning and analytics at the Government of Alberta and an advisory committee member for the development of Canada’s national occupational standard for personal care providers. She has 35 years of experience working in health care and in helping to improve the quality of life for Canadians. She is passionate about the ‘health’ of the health workforce and is currently enrolled in Canada’s first Doctor of Nursing program at the University of Calgary, where her graduate research is focused on retention and healthy workplaces. As well, Annj is the current chair of a national working group, supported by Health Canada, on retention and the mental health of the health workforce. Throughout her career, Annj has maintained a passion for continuing care and has held a Canadian Nurses Association certification in gerontological nursing since 2001. Annj continues to work casual shifts in a long term care/palliative hospice unit. While continuing to work at the bedside is personally and professionally rewarding, it also allows her to engage at the point of care, adds more meaning to her work and provides a deeper understanding of the challenges faced by the healthcare workforce today.

Cailleagh Sharples

Cailleagh Sharples

Health Association of Nova Scotia

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Cailleagh Sharples

Cailleagh Sharples

Health Association of Nova Scotia

Cailleagh Sharples has been with the Continuing Care Assistant (CCA) Program for over 15 years, initially leading the CCA Recognizing Prior Learning Program and eventually transitioning to Manager, CCA, RPL, DUTJ Programs & CCA Registry. Since starting in 2007, she has rolled out the CCA RPL Program throughout NS, built a licensing process for the CCA Program including RPL, overseen program reviews and revisions, and regularly participated in a variety of committees (local and national). Cailleagh has a passion for healthcare and education and manages her portfolio using an evidence-based model. Cailleagh graduated with a Bachelor of Science, went on to gain her Early Childhood Education through equivalency, obtained her Certificate in Adult Education, received her Foundations in Portfolio Development and Prior Learning Assessment and Recognition certificates and has completed all the modules for the National Association of Regulatory Accreditation (NARA). Cailleagh is committed to life-long-learning, for herself and the team she supports.

Katherine Zagrodney

Katherine Zagrodney

Researcher

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Katherine Zagrodney

Katherine Zagrodney

Researcher

Katherine Zagrodney, PhD, is a health economist, Co-Lead of the Home, Community and Long-term Care Sector within the Canadian Health Workforce Network (CHWN), Assistant Professor (status) at IHPME University of Toronto, and Senior Research Associate – Quantitative Research Lead at VHA Home HealthCare. Her research focuses on health workforce challenges from a labour economics perspective, with a particular interest in Personal Support Workers (PSWs), the home care sector, and wage policies.

Meet the Stewardship Team

The Canadian Association for Long Term Care (CALTC) is deeply committed to workforce development, and as such has agreed to act as the steward of the NOS and support the mobilization efforts of this standard in the short term, while we work with stakeholders to consider a longer term future path.

The stewardship is led by CALTC CEO Jodi Hall and supported by Liz Thompson. If you have specific inquiries, please reach out to info@caltc.ca for more information about the NOS.

About CALTC

The Canadian Association for Long Term Care (CALTC) is the leading voice for quality long-term care in Canada. As the national voice of the long-term care sector, CALTC is a trusted source of information on federal long-term care matters, common issues facing Canada’s provinces and territories, and emerging issues in the long-term care sector. CALTC’s membership is comprised of provincial and territorial long-term care associations and corporate providers across the continuum of long-term care in Canada, who provide resident-centered care services to seniors across the country when they can no longer live at home.

Since its inception in 2002, CALTC and its members have been working alongside long-term care staff, volunteers, residents, and their families to share information, best practices, and evidence to improve the quality of care provided to those in long- term care, no matter where they live. CALTC is actively striving to aid in the creation of a health system in which quality, safe and comfortable long-term care is available to all Canadians.

About CICan

Colleges and Institutes Canada (CICan) is the national and international voice of Canada’s largest post-secondary education network. It advocates, builds capacity, and drives knowledge to strengthen Canada’s publicly supported colleges, institutes, CEGEPs, and polytechnics.

With more than 95% of Canadians living within 50 km of a member institution, and thanks to its extensive reach across the globe, CICan works to future-proof communities in Canada and abroad.

About the Sectoral Workforce Solutions Program

The Sectoral Workforce Solutions Program (SWSP) helps key sectors of the economy implement solutions to address their current and emerging workforce needs.

The SWSP is a contribution program that funds sectoral projects that support workers and employers through a wide-range of activities:

  • training and reskilling to help workers gain new skills to meet the needs of employers and transition to in-demand jobs in key sectors
  • helping employers, in particular small and medium-sized businesses, attract and retain a skilled and innovative workforce
  • initiatives to help equity-deserving groups get the skills they need to find work and succeed in key sectors
  • other creative solutions, standards and tools to address sectoral labour market needs